Here are the goodies you’ll find inside:
Papers and finishings swatch book
Featuring a selection of paper stocks, weights, and textures with different finishing types applied.
For a preview of the variety of stock paper available.
For a preview of the variety of stock foil available.
To access My Favourites, tap on the heart icon in the navigation bar or go to My Account.
- Every time you browse a design, the matching suite will be listed below the item you are viewing.
- Type the name of a specific suite in the search bar.
Tip: Save any items you like by clicking the Favourite button (). That way, you have easy access to your favourites in your account.
Single-use promo codes can only be used once, whereas general promo codes can be used multiple times.
Papermint divides the cancellation policy into three different stages:
First Stage: Paid order
If you have paid for your order and the status is under review, there is no cancellation fee.
Second Stage: During Design Proofing
When you are in the middle of the design approval stage or just signed off the work for production, the cancellation fee will be:
AUD 100 if you cancel everything ( the entire stationery suite) AUD 20 if you cancel a portion of your order (e.g. only RSVP from your stationery suite)
Third Stage: During production
If your order has gone to production and you need to cancel it, please immediately contact our consultant to see what options are available. Since each item might be on a different stage of production, we cannot determine what the cancellation fee would be. We will do our best to ensure you get most of the refund.
We'll issue the refund right away, but it may take up to 10 or 12 business days before it get reflected in your account.
You can use multiple promocode per order. To maximise discounts, we recommend that you mix a promo code with our general promo (bulk discount etc).
Please note that some promo codes only work on certain items.
If the items are in printing status (not been delivered), you can increase the quantity of the prints by going to my account. Once you confirm the quantity you will receive an invoice to be paid within 24 hours. Please settle the invoice as soon as possible, otherwise the system will consider your request to be invalid. Depending on what state the production is on, there is a possibility that there will delay on the finish date, especially if the request came at the late state of production.
If you required more items after your products have been delivered. You can go my account and enquire to us about it. However when re-ordering, the system will consider this as a new invoice and you won’t be able to get the rate you previously ordered.
Tip: We suggest ordering more than you think you need in case of extra guests or any other mishaps.
Keep in mind we can only print once your digital proof is approved so be sure to review it as soon as it’s ready.
- New Zealand
- Most Asian countries
The following is the listed regions we deliver to:
|Region||Shipping Fare in AUD|
|Australia, New Zealand, Fiji and most of Asia except for Myanmar, Macau and North Korea||1||15|
|West Europe & Russia Federation||2||20|
|Central - North America & East Europe||3||25|
|Middle East & South America||4||30|
|The rest of the world||5||35|
* The cost of delivery above is only for single delivery. If you would like two delivery batches, simply double the amount.
**The cost of shipping does not include any customs, fees, duties, or other taxes. Papermint will not be able to determine what, if any, additional fees may be charged for delivery of an international package. You will be responsible for paying any additional costs yourself.
*** There are some countries that our freight forwarder cannot deliver to.
Our tip is to always order more envelopes. Especially if you plan to handwrite the guest addresses.
If you are looking for information about how long it will take to get your printed suite delivered to your doorstep, the following is what you need to know:
Creating your digital proof might take one to two business days and may take a couple of revision rounds before final approval. In some instances, three to four rounds of revision are required, which will add more time to the process. Please keep in mind that the timeliness and quality of your feedback will also determine the speed of the design phase. The design phase ends once you've provided approval to print the artwork and settled any outstanding invoice that may incur (e.g upgrading paper type or quantity). During this phase, you'll be able to customise any design components.
Once the design phase is completed, our design team will prepare the materials and begin printing. Depending on the design you choose, it may take 4-10 working days to complete the suite. Digital print takes 4-5 working days at most, while other special finishings may take up to 10 working days. Although we do not have a rush service, please notify us during your digital proofing so that we can do the best to cater to your urgency. During this stage, you cannot change the design, nor cancel the process. If you do need to make adjustments, please immediately contact our consultant. Shipping
We only have one type of delivery right now. Delivery time will depend on the country. If you are in Australia & New zealand, the delivery will take 3-5 days. As soon as we’ve packaged your order and prepared it to ship, we’ll send you a tracking number to check on the delivery progress. If you need to calculate the delivery time to your schedule please drop us an email (firstname.lastname@example.org) and let us know where are you located.
Please contact our consultant with all the details and we will resolve the issue as quickly as we can or send an email to email@example.com.
Once we received the latest brief you will receive another digital proof for review within 1-2 days, or you could tell us to go to production straight away. Please mind that each round of feedback will delay the delivery date. If the change request came after the production has started, it may incur additional cost depending on the case.
For all other questions regarding your order, such as shipping, promo codes, and order status, please contact us to speak to a member of our customer support team.
How long does it take to produce each round of design proofs / feedback?
It varies depending on your design request. If you like a design directly from our site, it will usually take a day or two to produce (depending on our job queue). More complex design requests will take longer, ranging between 2-3 days. Once the design process phase is complete, the customer usually takes 3-4 days to review the first revision, and then this gradually shortens as we move towards the final stage. Don’t worry, we will always keep track of your timeline and remind you of impending tasks.
For designs with a reverse side
If you don't like the reverse that we provided for that design, use the Special Requests box to ask for alternative reverse design options. If your request requires significant design work, there may be an additional cost associated. Once we confirm with you in regards to the charges you will need to settle the invoice before we proceed with the printing.
For designs without a reverse side
We can create a reverse for designs that do not have one; however, there will be additional charges for the design and for the print production. Simply use the Special Requests box to brief our designer of the reverse design you desire.
If you however desire a custom die cut, do send us an email about the shape. Extra costs will incur as we need to create a custom-made blade for the cutting. Also keep in mind there is a chance that the design will need to be reconfigured heavily to suit the desired shape.
- Moving or changing the size of images and text
- Additional font options
- Adding or resizing text
- Additional colour options for design elements
- Changing background colours
- Custom font colour
- Basic photo retouching and colour correction
- Minor design adjustments
The following list is what our designer could do for you, but extra charges may incur
- Changing foils on a design (for ornaments, not text)
- Additional design elements (include a new flower)
- Custom icons, artwork, or motifs (personalised monogram)
- Major layout changes
- Extensive photo edits
- Hand-drawn text and graphics
Yes it is possible to include a custom map in the direction card to help your guests find their way around. We will work with you to create a map that is both visually informative and matches your selected design theme. However depending on the complexity of the map extra charges may incur.
Please keep in mind, we might not be able to help you with typos and word choices in the language that you want. Be sure to double check for any errors when you are approving your digital proof.
If you would like to print both English and non-English invitations, you will need to place two orders.
Can you print envelopes in colour?
We currently digitally print on our envelopes. So as long as the envelope selected is white or ivory, please let our designer know in the design brief that you would like it printed in colour. You can even request a design to match the theme of your stationery set.